Automatic adjustment of metric alert trigger thresholds

ABSTRACT

Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.

BACKGROUND

Arrangements described herein relate to alert notification triggerthresholds associated with a metric.

A business may define and track measurable metrics that are relevant tothe particular business. There are numerous metrics that a business cantrack. For example, a business may track the sales of one or moreproducts, or it can track a measurement of customer satisfaction.Naturally, a business will strive to drive the metrics in a positivedirection. For example, a business may strive to drive sales of aproduct upward or drive customer complaints downward.

The visibility of the metrics can be important to the success of abusiness, especially in scenarios where the metrics are trending in anundesired direction. This visibility can ensure that key personnel aremade aware of the situation (e.g., a decline in sales and/or revenue ora decline in customer satisfaction) to allow them time to take actionsto reverse the observed trend.

One way a business can ensure such visibility is to set an alert triggerthreshold for each metric. When the particular metric falls above orbelow a predetermined threshold, depending on the metric, a notificationcan be automatically sent to one or more persons by electronic mail. Thenotification can provide details of the current state of the metrics.Such an approach can ensure that the relevant personnel are informed andpositioned to take action. It can also alleviate personnel of theresponsibility of having to manually view a report on a periodic basis.

However, it can be difficult to determine an appropriate alert triggerthreshold. If the threshold is not accurately set, there is a potentialfor the value of the notification to be diminished. For instance, if analert is triggered too early, the recipients of the notification maydecide that no action is necessary or may disregard it entirely.Moreover, the notification system can lose credibility as an alertmechanism. Conversely, if an alert is triggered too late, it may nolonger be possible to rectify the situation. Further, if too manyelectronic mail notifications are received, the recipient may becomeoverburdened with having to individually review each of these electronicmail messages and the recipient may even ignore or delete the messageswithout having read them.

BRIEF SUMMARY

One or more embodiments disclosed within this specification relate toalert notification trigger thresholds associated with a metric and, moreparticularly, to automatically adjusting alert notification triggerthresholds associated with a metric.

An embodiment can include a method of automatically adjusting an alerttrigger threshold associated with a metric. The method can include,responsive to a determination that a predetermined alert triggerthreshold associated with a metric is met, sending an alert notificationto a plurality of users associated with the metric. The method canfurther include receiving feedback on the alert notification from one ormore of the plurality of users. The method can further include adjustingthe alert trigger threshold based on the received feedback. Theadjusting of the alert trigger threshold can be performed by aprocessor.

Another embodiment can include a system for automatically adjusting analert trigger threshold associated with a metric. The system can have aprocessor. The processor can be configured to initiate executableoperations. The executable operations can include, responsive to adetermination that a predetermined alert trigger threshold associatedwith a metric is met, sending an alert notification to a plurality ofusers associated with the metric. Further, the executable operations caninclude receiving feedback on the alert notification from one or more ofthe plurality of users. The executable operations can also includeadjusting the alert trigger threshold based on the received feedback.

Another embodiment can include a computer program product forautomatically adjusting an alert trigger threshold associated with ametric. The computer program product can include a computer-readablestorage medium having stored thereon program code that, when executed,configures a processor to perform a method. The method can include,responsive to a determination that a predetermined alert triggerthreshold associated with a metric is met, sending, by the processor, analert notification to a plurality of users associated with the metric.Further, the method can include receiving, by the processor, feedback onthe alert notification from one or more of the plurality of users. Themethod can also include adjusting, by the processor, the alert triggerthreshold based on the received feedback.

BRIEF DESCRIPTION OF THE SEVERAL VIEWS OF THE DRAWINGS

FIG. 1 is a block diagram illustrating a system for adjusting an alerttrigger associated with a metric in accordance with one embodimentdisclosed within this specification.

FIG. 2 is a flow chart illustrating a method of adjusting an alerttrigger associated with a metric in accordance with another embodimentdisclosed within this specification.

FIG. 3 is an electronic message sent upon the occurrence of an alerttrigger associated with a metric in accordance with one embodimentdisclosed within this specification.

FIG. 4 is a webpage for adjusting an alert trigger associated with ametric in accordance with one embodiment disclosed within thisspecification.

FIG. 5 is a block diagram illustrating a system for adjusting an alerttrigger associated with a metric in accordance with one embodimentdisclosed within this specification.

DETAILED DESCRIPTION

As will be appreciated by one skilled in the art, aspects of the presentinvention may be embodied as a system, method or computer programproduct. Accordingly, aspects of the present invention may take the formof an entirely hardware embodiment, an entirely software embodiment(including firmware, resident software, micro-code, etc.) or anembodiment combining software and hardware aspects that may allgenerally be referred to herein as a “circuit,” “module” or “system.”Furthermore, aspects of the present invention may take the form of acomputer program product embodied in one or more computer-readablemedium(s) having computer-readable program code embodied, e.g., stored,thereon.

Any combination of one or more computer-readable medium(s) may beutilized. The computer-readable medium may be a computer-readable signalmedium or a computer-readable storage medium. The phrase“computer-readable storage medium” means a non-transitory storagemedium. A computer-readable storage medium may be, for example, but notlimited to, an electronic, magnetic, optical, electromagnetic, infrared,or semiconductor system, apparatus, or device, or any suitablecombination of the foregoing. More specific examples (a non-exhaustivelist) of the computer-readable storage medium would include thefollowing: an electrical connection having one or more wires, a portablecomputer diskette, a hard disk drive (HDD), a solid state drive (SSD), arandom access memory (RAM), a read-only memory (ROM), an erasableprogrammable read-only memory (EPROM or Flash memory), an optical fiber,a portable compact disc read-only memory (CD-ROM), a digital versatiledisc (DVD), an optical storage device, a magnetic storage device, or anysuitable combination of the foregoing. In the context of this document,a computer-readable storage medium may be any tangible medium that cancontain, or store a program for use by or in connection with aninstruction execution system, apparatus, or device.

A computer-readable signal medium may include a propagated data signalwith computer-readable program code embodied therein, for example, inbaseband or as part of a carrier wave. Such a propagated signal may takeany of a variety of forms, including, but not limited to,electro-magnetic, optical, or any suitable combination thereof. Acomputer-readable signal medium may be any computer-readable medium thatis not a computer-readable storage medium and that can communicate,propagate, or transport a program for use by or in connection with aninstruction execution system, apparatus, or device.

Program code embodied on a computer-readable medium may be transmittedusing any appropriate medium, including but not limited to wireless,wireline, optical fiber, cable, RF, etc., or any suitable combination ofthe foregoing. Computer program code for carrying out operations foraspects of the present invention may be written in any combination ofone or more programming languages, including an object orientedprogramming language such as Java™, Smalltalk, C++ or the like andconventional procedural programming languages, such as the “C”programming language or similar programming languages. The program codemay execute entirely on the user's computer, partly on the user'scomputer, as a stand-alone software package, partly on the user'scomputer and partly on a remote computer, or entirely on the remotecomputer or server. In the latter scenario, the remote computer may beconnected to the user's computer through any type of network, includinga local area network (LAN) or a wide area network (WAN), or theconnection may be made to an external computer (for example, through theInternet using an Internet Service Provider).

Aspects of the present invention are described below with reference toflowchart illustrations and/or block diagrams of methods, apparatus(systems), and computer program products according to embodiments of theinvention. It will be understood that each block of the flowchartillustrations and/or block diagrams, and combinations of blocks in theflowchart illustrations and/or block diagrams, can be implemented bycomputer program instructions. These computer program instructions maybe provided to a processor of a general purpose computer, specialpurpose computer, or other programmable data processing apparatus toproduce a machine, such that the instructions, which execute via theprocessor of the computer, other programmable data processing apparatus,or other devices create means for implementing the functions/actsspecified in the flowchart and/or block diagram block or blocks.

These computer program instructions may also be stored in acomputer-readable medium that can direct a computer, other programmabledata processing apparatus, or other devices to function in a particularmanner, such that the instructions stored in the computer-readablemedium produce an article of manufacture including instructions whichimplement the function/act specified in the flowchart and/or blockdiagram block or blocks.

The computer program instructions may also be loaded onto a computer,other programmable data processing apparatus, or other devices to causea series of operational steps to be performed on the computer, otherprogrammable apparatus or other devices to produce a computerimplemented process such that the instructions which execute on thecomputer or other programmable apparatus provide processes forimplementing the functions/acts specified in the flowchart and/or blockdiagram block or blocks.

For purposes of simplicity and clarity of illustration, elements shownin the figures have not necessarily been drawn to scale. For example,the dimensions of some of the elements may be exaggerated relative toother elements for clarity. Further, where considered appropriate,reference numbers are repeated among the figures to indicatecorresponding, analogous, or like features.

FIG. 1 is a block diagram illustrating a system 100 for automaticallyadjusting alert triggers for a metric in accordance with one embodimentof the present invention. The system 100 can include one or more servers105, one or more clients 110, and a metrics database 115. The system 100further can include a metric tracking module 120. The metric trackingmodule 120 and/or the metrics database 115 can be components of thesever 105, or the metric tracking module 120 and/or the metrics database115 can be executed on and/or distributed among other processing systemsto which the server 105 is communicatively linked.

The various components of system 100 can be communicatively linkedthrough one or more communication networks 125. As used herein, the term“communicatively linked” can include direct or indirect connectionsthrough a communication channel or pathway or another component orsystem. A “communication network” means one or more components designedto transmit and/or receive information from one source to another.

The one or more communication networks 125 can be implemented as, orinclude, without limitation, a wide area network (WAN), a local areanetwork (LAN), the Public Switched Telephone Network (PSTN), a wirelessnetwork, a mobile network, a Virtual Private Network (VPN), theInternet, and/or one or more intranets. The communication network 125further can be implemented as or include one or more wireless networks,whether short or long range. For example, in terms of short rangewireless networks, the communication network 125 can include a localwireless network built using a Bluetooth or one of the IEEE 802 wirelesscommunication protocols, e.g., 802.11a/b/g/i, 802.15, 802.16, 802.20,Wi-Fi Protected Access (WPA), or WPA2. In terms of long range wirelessnetworks, the communication network 125 can include a mobile, cellular,and or satellite-based wireless network and support voice, video, text,and/or any combination thereof. Examples of long range wireless networkscan include GSM, TDMA, CDMA, WCDMA networks or the like. Thecommunication network 125 can include wired communication links and/orwireless communication links. The communication network 125 can includeany combination of the above networks and/or other types of networks.The network can include one or more routers, switches, access points,wireless access points, and/or the like.

The one or more servers 105 can be implemented as, for example, anelectronic mail system, an instant messaging (IM) system, a ShortMessaging System (SMS), or the like. In this regard, the one or morealert servers 105 can be implemented as an electronic mail server, aninstant messaging server, an SMS server, or other communication hub orserver capable of routing and storing alerts within or as part of thecommunication network 125. As a further example, the one or more servers105 can be implemented as, for example, a change management system, atask management system, a project management system, a quality controlsystem or a management tracking system. In this regard, the one or moremessaging servers 105 can be implemented as a respective system servercapable of routing and storing electronic messages within or as part ofthe communication network 125. Of course, the one or more servers 105can be any combination of these examples. In any case, the messagingserver 105 can include suitable operational software for performing thevarious functions described herein.

The client(s) 110 can be implemented as any of a variety ofcommunication devices executing suitable communication software. Forexample, each client 110 can be implemented as a computer system orother information processing system. One or more of the clients 110 mayalso be implemented as a portable or mobile computing device, e.g., amobile telephone, a smart phone, a wireless-enabled personal digitalassistant, a portable computer, e.g., laptop, tablet or the like. Eachclient 110 can include and/or execute suitable communication software,which enables the client 110 to communicate with the server 105 and/orother clients through the communication network 125 and perform thefunctions disclosed herein. For instance, the client(s) 110 can be an IMclient, an electronic mail client, an SMS client, a system client, achange management client, a task management client, a project managementclient, a quality control system client, a management tracking systemclient, etc.

The system 100 can include a metric tracking module 120. In oneembodiment, the metrics tracking module 120 can be stored on, accessedby and/or executed on the one or more messaging clients 110.Alternatively or in addition, the metrics tracking module 120 can bestored on, accessed by and/or executed on the messaging server 105.

The metrics tracking module 120 can be implemented as computer readableprogram code that, when executed by a processor, implement the variousprocesses described herein. The metric tracking module 120 and/or themetrics database 115 can include one or more metrics that are relevantto the business or the issue at hand. The metric can be any suitablemetric. For instance, the metric can be revenue, sales or customersatisfaction for one or more goods and/or services that may be offeredby a business. It can also be used in other contexts, such as softwaredevelopment. In such case, the metric can be one or more milestones inthe development of software.

The metrics tracking module 120 can collect data relevant to one or moreof the metrics that the module tracks. The data can be collected in anysuitable manner by the metrics tracking module 120. The data collectioncan be performed on any suitable basis, such as continuous, periodic,irregular or even randomly. The collected data can be stored in themetrics database 115. In one embodiment, the metrics database 115 can bestored on, accessed by and/or executed on the one or more messagingclients 110. Alternatively or in addition, the metrics database 115 canbe stored on, accessed by and/or executed on the messaging server 105.It should be appreciated that while a single database is illustrated inFIG. 1, a plurality of databases, each storing one or more metrics andother data items associated therewith can be included.

One or more alert trigger thresholds can be associated with each of themetrics. The “alert trigger threshold” is a set of one or morepredetermined conditions that, when met, causes or triggers theoccurrence of a predefined action. The alert trigger thresholds can beany suitable condition as specified by a user. For instance, the alerttrigger thresholds can be a predetermined change in a metric over apredetermined period of time. As an example, the metric can be businessrevenue, and the alert trigger threshold can be an amount of change inrevenue over a period of time, which can be defined in any suitablemanner (e.g. a percentage drop or an absolute drop).

One or more predetermined actions can be associated with each alerttrigger threshold. Thus, when the alert trigger threshold is met, apredetermined action is initiated. The action can be any suitableaction, including, for example, automatically sending an alertnotification. In such case, one or more users can be associated with themetric to receive the alert notification. For instance, key personnel ofthe business who can influence the particular metric can be selected asthe recipients of the alert notification.

Alternatively or in addition, the action can be the creation of an entryin the metric database 115. The entry can include any suitable data orinformation regarding the alert trigger. For instance, the data entrycan include the date that the alert trigger threshold was met, thenature of the trigger, a description of the alert trigger, theunderlying data that caused the alert trigger threshold to be met, thetime that an alert rigger notification was sent, an identifier (e.g.,name, electronic mail address, etc.) of the recipients of the alertnotification.

The metrics tracking module 120 can be configured to analyze datacollected by the system. “Analyze data” is intended to mean anymanipulation of the collected data, including any mathematical,statistical or other analysis or operations. Examples include summation,percentages, averaging, etc. Further, the metrics tracking module 120can compare the collected data to one or more alert trigger thresholdsassociated with one or more of the metrics to determine whether anyalert trigger thresholds are met. If the module 120 determines that analert trigger threshold is met, an action associated with the alerttrigger threshold can be initiated. The analysis by the metrics trackingmodule 120 can be performed on any suitable basis, such as continuously,periodically, irregularly, randomly or in response to a user input orcommand.

In one implementation, the action can be automatically sending an alertnotification to one or more predetermined recipients. The alertnotification can be provided in any suitable form, such as, for example,an electronic mail message, an instant message (IM), a Short MessagingSystem (SMS), or a system message (e.g. a message in a task managementsystem, a project management system, a quality control system, amanagement tracking system, etc.). The alert notification can be createdwithin one of the servers 105, clients 110, metric tracking module 120or other system.

As used herein, a “recipient” of an alert notification can be a user orcommunication address of a user specified in a “to” field of anelectronic message. A recipient further can be a user or communicationaddress specified in another field such as a “carbon copy” or “cc”field, a “blind copy” or “bc” field, or the like. Any user orcommunication address of a user that receives an electronic message canbe considered a recipient of that electronic message. Within thisspecification, the term “user” and “communication address” may be usedinterchangeably as each refers to a particular online entity, useridentity, or profile. Likewise, the terms “sender” or “recipient” alsomay be used to refer to a “user” or a “communication address” of a useras the case may be.

Again, the alert notification can be sent to one or more users who areassociated with a particular metric alert trigger. One example of analert notification 300 is shown in FIG. 3. In this example, the alertnotification is shown as being an electronic mail message 305. However,it will be understood that this is merely an example of one type ofalert notification.

Further, the format and content of the alert notification 300 shown inFIG. 3 is merely an example, as it can have any suitable format, contentor information. The alert notification 300 can present additionalcontent/information than what is shown in FIG. 3, or it can present lesscontent/information than what is shown in FIG. 3. The alert notification300 can include information, such as the reason for the sending of thealert notification and/or the data used as the basis for the alert.

The alert notification 300 can be configured to facilitate theconfirmation of the user's receipt of the alert notification and/or tofacilitate the providing of feedback as to one or more aspects of thealert notification. For instance, the alert notification 310 can includea hyperlink, which can include a uniform resource locator (URL) 310provided in the electronic mail message 305.

Thus, when the URL is selected by the user, the data in the metrictracking database 115 can be updated to indicate that the user hasreceived the alert notification. Further, when the URL is selected bythe user, the user can be presented a user interface for receivingfeedback from the user. A “user interface” is defined as a component,system or arrangement or groups thereof that enable information/data tobe entered into a machine.

The user interface can have any suitable form. FIG. 4 shows an exampleof one possible user interface 400. In this implementation, a feedbackpage 405 can be presented to the user. The feedback page can present oneor more user interface elements to enable a user to provide feedback onone or more aspects of the received alert notification. A “userinterface element” is defined as a component or a group of componentsthat enables a user to interact with a machine. Such fields can begenerally arranged in any suitable manner. An example of one arrangementis shown in FIG. 4. However, it will be understood that the field can bearranged differently and may include additional or fewer user interfaceelements.

The user interface elements can include one or more fields. Forinstance, there can be a trigger identification field 410, the triggeraction date field 415 a user identifier field 420, an alert helpfulnessfield 425 and an additional comments field 430. The triggeridentification field 410 can provide or receive a description of thetrigger and/or some information as to the nature of the trigger. Thetrigger action date field 415 can provide or receive information as tothe date in which the alert threshold was triggered and the associatedaction initiated. The user identifier field 420 can include anidentifier of the recipient (e.g., the user's name, electronic mailaddress, etc.). The alert helpfulness field 425 can receive a userfeedback input as to the timeliness of the alert notification. Theadditional comments field 430 can receive any input from a user. Again,these fields are merely provided as examples.

One or more of the fields can be configured to receive feedback by userinput. In some instances, the user may have to manually input data intoone or more of the fields. The fields can be configured to minimize theamount of data entered by a user or otherwise facilitate user input. Forinstance, one or more fields can be automatically populated with data.As an example, the trigger identification field 410, the trigger actiondate field 415 and the user identifier field 420 may be automaticallypopulated. In some implementations, the user may be able to modify theautomatically populated data.

In other instances, one or more fields can graphical user interfaceelement, such as menu of choices from which the user can select anappropriate input. For instance, a drop down menu button 435 can beprovided to facilitate the user's input. In such case, when the button435 is selected, the user may be presented with a list of one or morepredetermined inputs for the alert helpfulness field 425. In oneimplementation, the predetermined inputs for the alert helpfulness field425 can include: “Yes.”, “No. Alert notification came too early.”, or“No. Alert notification came too late.” Again, the inputs are providedmerely as examples. Indeed, there can be additional predeterminedinputs, or one or more of these inputs may not be provided. Further, thepredetermined inputs can be different than these examples.

In still other instances, one or more fields can be configured toreceive a free-form input from a user. For instance, the additionalcomments field 430 can be configured to receive text input manually by auser. The user can provide any comments that may be relevant to thealert notification. For instance, the user may indicate that the alerttrigger threshold is not correctly set and may express what a morehelpful alert trigger threshold. The user may input an action plan foraddressing the metric.

The feedback input from the one or more users can be required asacknowledgement of part of a business process, thereby creating a closedloop process. The input received from the user can be stored in thedatabase the feedback in the metric database 115. The user input can beused to update the entry created in the database 115 when the alerttrigger threshold was met. For instance, the database 115 can be updatedto include whether the recipients of the alert notification responded,the time of any such response, and the feedback inputs provided by theuser. Over a time, a repository of feedback on the usefulness orhelpfulness of one or more alert trigger thresholds can be compiled. Theinformation can be reviewed to ensure that the alert trigger thresholdsare appropriate. The alert trigger threshold can be adjusted based onthe received feedback.

It should be appreciated that the sending of an alert notification,receiving feedback on the alert notification from one or more userand/or adjusting the alert trigger threshold based on the receivedfeedback as described herein can be performed by the one or more servers105 and/or the one or more clients 110, or any combination thereofdepending upon the particular implementation. Alternatively or inaddition, the metric tracking module 120 can perform the sending of analert notification, receiving feedback on the alert notification fromone or more user and/or adjusting the alert trigger threshold based onthe received feedback as described herein and may be invoked by the oneor more clients 110 and/or the one or more servers 105.

FIG. 2 is a flow chart illustrating a method 200 of automaticallyadjusting an alert trigger threshold associated with a metric inaccordance with one embodiment disclosed within this specification. Atstep 205, responsive to a determination that a predetermined alerttrigger threshold associated with a metric is met, an alert notificationcan be sent to a plurality of users associated with the metric. At step210, feedback on the alert notification from one or more of theplurality of users can be received. At step 215, the alert triggerthreshold based on the received feedback can be adjusted. After thealert trigger threshold is adjusted, an alert notification can be sentresponsive to a determination that the adjusted alert trigger thresholdassociated with the metric is met. If the feedback is not supportive ofan adjustment to the alert trigger threshold, the alert triggerthreshold can remain unchanged.

Assessment of the received feedback and the adjustment of the alerttrigger threshold can be performed on any suitable basis. In someimplementations, the assessing and adjusting of the alert triggerthreshold can be performed when a predetermined condition is met. Inthis way, adjustments are made to the alert trigger notification whenthere is sufficient support for the adjustment. As an example, the alerttrigger threshold can be adjusted once a predetermined quantity offeedback is received from users. In some instance, the alert triggerthreshold can be adjusted once a predetermined quantity of feedback isreceived from unique users.

Alternatively or in addition, the assessing and adjusting can beperformed after a predetermined level of agreement is reached in thefeedback received from the plurality of users. For instance, anadjustment to the alert trigger threshold can be made if there is atleast 70%, at least 75%, at least 80%, at least 85%, at least 90% or atleast 95% agreement on the direction in which the alert triggerthreshold should be adjusted.

Alternatively or in addition, the alert trigger threshold can beassessed and/or adjusted after the passage of a predetermined amount oftime. For instance, feedback received from users can be reviewed daily,weekly, monthly, quarterly, semi-annually, or annually.

Of course, combinations of the above configurations are possible. Forinstance, the alert trigger threshold can be adjusted if the feedbackfrom a predetermined number of unique users is received and there is apredetermined minimum level of agreement on the direction that thetrigger needs to be adjusted.

In some implementations, the feedback received from users can beassigned equal weight. In other implementations, the feedback receivedfrom users can be unequally weighted in any suitable manner. Forinstance, user feedback can be assigned a weight based on the rank ofthe individual user within a business, organization or other group of aplurality of users. For instance, users who are in management or whohave specialized knowledge can be assigned a rank or weighting that isgreater than other users. Consequently, such users can have a greaterinfluence over whether an alert trigger threshold is adjusted and thedirection and/or amount which an alert trigger threshold is adjusted.

In some implementations, the alert trigger threshold can be configuredso that it can be adjusted in a plurality of ways and even in differentdirections. For instance, there may be a level of agreement among afirst set of one or more users that the current alert trigger thresholdis set too high, whereas there may be a level of agreement among asecond set of one or more users that the current alert trigger thresholdis set too low. In such case, the alert trigger threshold can beadjusted in a first respect for the first set of one or more users, andthe alert trigger threshold can be adjusted in a second respect for thesecond set of one or more users. In this way, the users can receive analert notification tailored to their individual preferences.

Further, the amount of adjusting can be limited to prevent too large ofan adjustment in any direction. For instance, limits can be placed sothat the maximum adjustment to an alert trigger threshold is apredetermined amount (e.g. number, increment, percentage, etc.) in anydirection. As an example, if a sufficient percentage of users agree thatthe alert notification was sent too early, then the alert triggerthreshold can be adjusted one predetermined increment in a directionthat would cause the alert notification to be sent later. Alternatively,if the adjustment to the alert trigger threshold exceeds a predeterminedamount, one or more users associated with the particular metric can benotified of the adjustment.

In some implementations, there may be limits on the number of times thatan individual user may provide feedback on a particular alert triggerassociated with a metric. For instance, an individual user may beallowed a maximum number of feedback inputs in a predetermined period oftime. In some cases, an individual user may perceive the helpfulness orusefulness of a particular alert notification differently at differentpoints in time. Thus, arrangements herein can be configured to indicatethat duplicate consecutive feedback on a particular alert notificationcan be prohibited or ignored.

Arrangements described herein can collect data for adjusting a metricover time based on feedback given by users who are associated with themetric. Such adjusting can facilitate sending alert notifications at anoptimal time, thereby maximizing the value of the alert notifications.As a result, it can allow the key personnel sufficient time to takecorrective action to a situation. Arrangements herein can also minimizethe likelihood of alert notifications being prematurely sent to keypersonal, which may otherwise be ignored or deleted or otherwise wastethe recipient's time.

Further, arrangements herein can facilitate management review of theresponsiveness of users to the alert notifications. Arrangements hereincan provide an opportunity to review the reasons given by the keypersonnel for adjusting the alert. Such reasons can be subsequentlyreviewed by management or others to validate them, giving a level ofaccountability, continuously driving improvement in an organization.Arrangements herein can also provide an opportunity to review theeffectiveness of action plans input by users as feedback to an alertnotification. The action plan can be overlaid with the actual results.It may become clear whether the problem was a lack of committing to thestated action plan or that the action stated did not address theproblem. Thus, arrangements herein can provide a further tool tovalidate responses and/or increase a level of accountability.

FIG. 5 is a block diagram illustrating an example of a data processingsystem 500. System 500 can include at least one processor (e.g., acentral processing unit) 505 coupled to memory elements 510 through asystem bus 515 or other suitable circuitry. As such, system 500 canstore program code within memory elements 510. Processor 505 executesthe program code accessed from memory elements 510 via system bus 515 orthe other suitable circuitry.

In one aspect, system 500 is implemented as a computer or otherprogrammable data processing apparatus that is suitable for storingand/or executing program code. It should be appreciated, however, thatsystem 500 can be implemented in the form of any system including aprocessor and memory that is capable of performing and/or initiating thefunctions and/or operations described within this specification.Further, system 500 can be implemented in any of a variety of differentform factors including, but not limited to, a portable device such as amobile communication device, a tablet computing and/or communicationdevice, a laptop computing device, a desktop computing device, a server,or the like.

Memory elements 510 include one or more physical memory devices such as,for example, local memory 520 and one or more bulk storage devices 525.Local memory 520 refers to RAM or other non-persistent memory device(s)generally used during actual execution of the program code. Bulk storagedevice(s) 525 can be implemented as a hard disk drive (HDD), solid statedrive (SSD), or other persistent data storage device. System 500 alsocan include one or more cache memories (not shown) that providetemporary storage of at least some program code in order to reduce thenumber of times program code must be retrieved from bulk storage device525 during execution.

Input/output (I/O) devices such as a keyboard 540, a display 535, and apointing device 545 optionally can be coupled to system 500. The I/Odevices can be coupled to system 500 either directly or throughintervening I/O controllers. One or more network adapters 550 also canbe coupled to system 500 to enable system 500 to become coupled to othersystems, computer systems, remote printers, and/or remote storagedevices through intervening private or public networks. Modems, cablemodems, wireless transceivers, and Ethernet cards are examples ofdifferent types of network adapters 550 that can be used with system500.

As pictured in FIG. 1, memory elements 510 can store a metric trackingmodule 120. The metric tracking module 120, being implemented in theform of executable program code, is executed by system 500 and, as such,is considered an integrated part of system 500. The metric trackingmodule 120 can determine whether a predetermined alert trigger thresholdassociated with a metric is met and, if so, send an alert notificationto one or more users associated with the metric. The metric trackingmodule 120 can receive feedback on the alert notification from theusers. The metric tracking module 120 can adjust the alert triggerthreshold based on the received feedback. Moreover, the metric trackingmodule 120, including any parameters and/or attributes utilized bymodule 120, are functional data structures that impart functionalitywhen employed as part of system 500.

Each of the adjusted metric alert trigger thresholds can be output to,and stored within, memory elements 510. As used herein, “outputting”and/or “output” can mean storing in memory elements 510, for example,writing to a file stored in memory elements 510, writing to display 535or other peripheral output device, playing audible notifications,sending or transmitting to another system, exporting, or the like.

The flowchart and block diagrams in the Figures illustrate thearchitecture, functionality, and operation of possible implementationsof systems, methods and computer program products according to variousembodiments of the present invention. In this regard, each block in theflowchart or block diagrams may represent a module, segment, or portionof code, which comprises one or more executable instructions forimplementing the specified logical function(s). It should also be notedthat, in some alternative implementations, the functions noted in theblock may occur out of the order noted in the figures. For example, twoblocks shown in succession may, in fact, be executed substantiallyconcurrently, or the blocks may sometimes be executed in the reverseorder, depending upon the functionality involved. It will also be notedthat each block of the block diagrams and/or flowchart illustration, andcombinations of blocks in the block diagrams and/or flowchartillustration, can be implemented by special purpose hardware-basedsystems that perform the specified functions or acts, or combinations ofspecial purpose hardware and computer instructions.

The terminology used herein is for the purpose of describing particularembodiments only and is not intended to be limiting of the invention. Asused herein, the singular forms “a,” “an,” and “the” are intended toinclude the plural forms as well, unless the context clearly indicatesotherwise. It will be further understood that the terms “includes,”“including,” “comprises,” and/or “comprising,” when used in thisspecification, specify the presence of stated features, integers, steps,operations, elements, and/or components, but do not preclude thepresence or addition of one or more other features, integers, steps,operations, elements, components, and/or groups thereof.

Reference throughout this specification to “one embodiment,” “anembodiment,” or similar language means that a particular feature,structure, or characteristic described in connection with the embodimentis included in at least one embodiment disclosed within thisspecification. Thus, appearances of the phrases “in one embodiment,” “inan embodiment,” and similar language throughout this specification may,but do not necessarily, all refer to the same embodiment.

The term “plurality,” as used herein, is defined as two or more thantwo. The term “another,” as used herein, is defined as at least a secondor more. The term “coupled,” as used herein, is defined as connected,whether directly without any intervening elements or indirectly with oneor more intervening elements, unless otherwise indicated. Two elementsalso can be coupled mechanically, electrically, or communicativelylinked through a communication channel, pathway, network, or system. Theterm “and/or” as used herein refers to and encompasses any and allpossible combinations of one or more of the associated listed items. Itwill also be understood that, although the terms first, second, etc. maybe used herein to describe various elements, these elements should notbe limited by these terms, as these terms are only used to distinguishone element from another unless stated otherwise or the contextindicates otherwise.

The term “if” may be construed to mean “when” or “upon” or “in responseto determining” or “in response to detecting,” depending on the context.Similarly, the phrase “if it is determined” or “if [a stated conditionor event] is detected” may be construed to mean “upon determining” or“in response to determining” or “upon detecting [the stated condition orevent]” or “in response to detecting [the stated condition or event],”depending on the context.

The corresponding structures, materials, acts, and equivalents of allmeans or step plus function elements in the claims below are intended toinclude any structure, material, or act for performing the function incombination with other claimed elements as specifically claimed. Thedescription of the embodiments disclosed within this specification havebeen presented for purposes of illustration and description, but are notintended to be exhaustive or limited to the form disclosed. Manymodifications and variations will be apparent to those of ordinary skillin the art without departing from the scope and spirit of theembodiments of the invention. The embodiments were chosen and describedin order to best explain the principles of the invention and thepractical application, and to enable others of ordinary skill in the artto understand the inventive arrangements for various embodiments withvarious modifications as are suited to the particular use contemplated.

What is claimed is:
 1. A computer-implemented method, comprising:determining that a predetermined alert trigger threshold directlyassociated with a metric is met; sending, responsive to the determiningand to a plurality of users associated with the metric, an electronicmessage including an alert notification and a hyperlink; receiving,responsive to one of the plurality of users selecting the hyperlink,feedback on the alert notification; and adjusting the alert triggerthreshold based on the received feedback, wherein the alert triggerthreshold is adjusted only after a predetermined quantity of feedback isreceived from at least two of the plurality of users.
 2. The method ofclaim 1, wherein the electronic message is an email.
 3. The method ofclaim 1, wherein the alert trigger threshold is adjusted after apredetermined level of agreement is reached in the feedback from atleast two of the plurality of users.
 4. The method of claim 1, whereinthe alert trigger threshold is adjusted by a predetermined amount. 5.The method of claim 1, wherein upon selecting the hyperlink, the one ofthe plurality of users is presented with a user interface through whichthe feedback is received.
 6. A computer hardware system, comprising: ahardware processor configured to initiate the following operations:determining that a predetermined alert trigger threshold directlyassociated with a metric is met; sending, responsive to the determiningand to a plurality of users associated with the metric, an electronicmessage including an alert notification and a hyperlink; receiving,responsive to one of the plurality of users selecting the hyperlink,feedback on the alert notification; and adjusting the alert triggerthreshold based on the received feedback, wherein the alert triggerthreshold is adjusted only after a predetermined quantity of feedback isreceived from at least two of the plurality of users.
 7. The system ofclaim 6, wherein the electronic message is an email.
 8. The system ofclaim 6, wherein the alert trigger threshold is adjusted after apredetermined level of agreement is reached in the feedback from atleast two of the plurality of users.
 9. The system of claim 6, whereinthe alert trigger threshold is adjusted by a predetermined amount. 10.The system of claim 6, wherein upon selecting the hyperlink, the one ofthe plurality of users is presented with a user interface through whichthe feedback is received.
 11. A computer program product, comprising: acomputer readable hardware storage device having program code embodiedtherewith, the program code, which when executed by a computer hardwaresystem, causes the computer hardware system to perform: determining thata predetermined alert trigger threshold directly associated with ametric is met; sending, responsive to the determining and to a pluralityof users associated with the metric, an electronic message including analert notification and a hyperlink; receiving, responsive to one of theplurality of users selecting the hyperlink, feedback on the alertnotification; and adjusting the alert trigger threshold based on thereceived feedback, wherein the alert trigger threshold is adjusted onlyafter a predetermined quantity of feedback is received from at least twoof the plurality of users.
 12. The computer program product of claim 11,wherein the electronic message is an email.
 13. The computer programproduct of claim 11, wherein the alert trigger threshold is adjustedafter a predetermined level of agreement is reached in the feedback fromat least two of the plurality of users.
 14. The computer program productof claim 11, wherein the alert trigger threshold is adjusted by apredetermined amount.
 15. The computer program product of claim 11,wherein upon selecting the hyperlink, the one of the plurality of usersis presented with a user interface through which the feedback isreceived.